Explore South Africa: Adventure Awaits You!!!
Terms and Conditions
1. Participant-Initiated Cancellations
If you need to cancel your booking, the following terms apply:
More than 30 Days Before Start Date: Full refund minus a 10% administrative fee.
15-30 Days Before Start Date: 50% refund of the total tour cost.
14 Days or Less Before Start Date: No refunds due to advance commitments made for your booking.
2. Treks & Trails-Initiated Cancellations
If Treks & Trails cancels your tour, you will have the following options:
A full refund of all payments made.
Rescheduling your tour to a later date.
A credit voucher for the total amount, valid for 12 months.
3. Substitutions
We reserve the right to substitute accommodation, activities, or service providers with similar alternatives if necessary. These substitutions will be made to maintain the quality of the experience and will not be grounds for cancellation or refund.
4. Force Majeure
Treks & Trails is not liable for cancellations due to events beyond our control (e.g., natural disasters, political instability, or travel restrictions). In such cases, alternative arrangements may be provided, but refunds are not guaranteed.
5. Refund Process
Refund requests must be submitted in writing to info@treksandtrails.co.uk. Approved refunds will be processed within 14 business days.
6. Travel Insurance
Participants are strongly advised to purchase comprehensive travel insurance to cover potential cancellations, medical emergencies, or unforeseen circumstances.
7. Special Requests
Requests for cancellations due to exceptional circumstances (e.g., medical emergencies) will be considered on a case-by-case basis. Supporting documentation may be required.
Terms and Conditions
1. Participant-Initiated Cancellations
If you need to cancel your booking, the following terms apply:
More than 30 Days Before Start Date: Full refund minus a 10% administrative fee.
15-30 Days Before Start Date: 50% refund of the total tour cost.
14 Days or Less Before Start Date: No refunds due to advance commitments made for your booking.
2. Treks & Trails-Initiated Cancellations
If Treks & Trails cancels your tour, you will have the following options:
A full refund of all payments made.
Rescheduling your tour to a later date.
A credit voucher for the total amount, valid for 12 months.
3. Substitutions
We reserve the right to substitute accommodation, activities, or service providers with similar alternatives if necessary. These substitutions will be made to maintain the quality of the experience and will not be grounds for cancellation or refund.
4. Force Majeure
Treks & Trails is not liable for cancellations due to events beyond our control (e.g., natural disasters, political instability, or travel restrictions). In such cases, alternative arrangements may be provided, but refunds are not guaranteed.
5. Refund Process
Refund requests must be submitted in writing to info@treksandtrails.co.uk. Approved refunds will be processed within 14 business days.
6. Travel Insurance
Participants are strongly advised to purchase comprehensive travel insurance to cover potential cancellations, medical emergencies, or unforeseen circumstances.
7. Special Requests
Requests for cancellations due to exceptional circumstances (e.g., medical emergencies) will be considered on a case-by-case basis. Supporting documentation may be required.
